Refund Policy

We fix these

• The account does not sign in at the first attempt with the delivered email and password.
• The account is not what the listing says, for example no Gmail inbox on a listing that includes one.
• The account stopped working well before the period in the title, reported within the replacement window.
• The order was paid but not delivered, or charged twice.

How we fix them

With a replacement from the same listing. If there is none, or the order was never delivered, we refund it.

We do not cover

• The account ending when its period ends.
• A website or programme that refuses the account, including student offers that check enrolment.
• Changes you made that locked the account, or claims after the replacement window.

Making a claim

Open a ticket from your order page soon after delivery: the period keeps running while a claim is open. Include what happened when you signed in.